We’re proud to announce that Kraken was once more a multi-category winner on the Buyer Centricity World Collection (CCWS).
Overcoming sturdy competitors, this yr’s awards observe our 2023 CCWS Buyer Success and Worker Expertise class wins, together with our 2024 Buyer Perception & Suggestions win.
Our award-winning capacity to enhance shopper expertise through AI
Within the Greatest Use of AI in CX Europe class, we received primarily based on our confirmed leveraging of synthetic intelligence to boost buyer expertise. Measurable enhancements via buyer satisfaction scores, together with considerate integration of moral issues in AI utilization, have been among the many judging standards.
Our award-winning entry centered round Kai, Kraken’s chatbot and first line of help for our shoppers who contact help through chat. Via effectively resolving frequent questions from shoppers, Kai permits our human help staff to dedicate extra assets to the shoppers who want our signature 6-star help, whereas permitting shoppers with simply resolved points to be helped immediately.
Ashley Speller, Kraken VP Consumer Engagement, stated, “We’re thrilled to have been acknowledged as soon as once more for our dedication to delivering distinctive buyer experiences. These awards are a testomony to the exhausting work and dedication of our complete staff, who try day by day to make a significant impression on our shoppers’ lives. We’re proud to be setting a brand new customary for buyer centricity in our business.”
Kraken acknowledged as a number one client-service employer
Within the Worker Expertise Technique Europe class, the winner was chosen primarily based on how nicely firms have been capable of present an important atmosphere for his or her workers to reside, work and develop inside.
On this entry, we centered on Kraken’s work at home insurance policies, diversified wellness packages, in depth skilled growth packages and powerful firm tradition. We proudly proceed our give attention to sustaining a collaborative, passionate, and pleased workforce who can share our enthusiasm with our shoppers.
Click on right here to learn extra in regards to the Buyer Centricity World Collection Awards and to see the complete listing of winners.
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